Bedwetting Alarms Frequently Asked Questions

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DESCRIPTION AND OPERATION

1. What are the parts of the WetAlert alarm?

The WetAlert enuresis alarm has two parts – the alarm case (A) and the sensor (B) which is attached to a cord. There is also a fastener (C) attached to the cord which can slide up and down the cord to help position the sensor and keep it in place. You will also find a locking safety pin attached to the alarm case and this is to securely fasten the alarm to your pyjamas.

2. How do I set up the WetAlert alarm?

Insert the sensor plug into the alarm case - when the sensor plug is inserted, you will hear a ‘beep’ sound 3 (three) times in quick succession together with a light flashing 3 (three) times from the inside of the alarm case. This means that the alarm is ready to use.

 

3. How do I attach the WetAlert alarm to my child?

Fasten the locking safety pin close to the shoulder of the pyjama top or nightdress. Ensure that the locking clip of the pin is securely in place. Make sure that the small holes on the surface of the alarm case are facing up.
Insert the sensor plug into the alarm case (see Question 2)
Thread the cord inside the top of the pyjama or nightdress (see diagram).



4. How do I ensure the sensor stays in place?

  • Insert the sensor into a pantyliner or pull-up or in between two pairs of underpants.
  • Attach the fastener to the top of the pull-ups or the waistband of the underpants to prevent the sensor being pulled out (see diagram below).
  • Some children are very energetic during sleep and the fastener may not be sufficient to hold the sensor in place. If this is the case, using tape (such as micropore tape) will help keep the sensor in place. Do not put the tape over the sensor.

5. What happens when the alarm is activated?

  • The alarm sound will be activated when urine gets on the sensor – i.e. when the child starts wetting.
  • A loud, continuous alarm noise sounds, and a red light flashes from inside the alarm case.
  • When the alarm sounds, you’ll need to go to your child and either remove the sensor plug from the alarm case to switch it off or help the child to do it. An older child should always be responsible for turning off the alarm himself/herself.
  • The child should go to the toilet and try to empty his/her bladder.
  • The child should wash and dry himself/herself and remove the wet pull-ups/underpants.
  • NEVER IMMERSE THE ALARM IN WATER. With the sensor plug and cord disconnected from the alarm case, the sensor should be wiped with a soapy, damp cloth, rinsed and dried thoroughly.
  • To reset the alarm, re-insert the sensor plug into the alarm case. When the sensor plug is re-inserted, you will hear a ‘beep’ sound 3 (three) times in quick succession together with a light flashing 3 (three) times from the inside of the alarm case. This means that the alarm is ready for re-use.

CLEANING AND STORAGE

6. How do I clean the sensor and sensor cord?

  • NEVER IMMERSE THE ALARM IN WATER.
  • Clean the sensor, cord and fastener by wiping with a soapy, damp coth. Rinse and dry thoroughly.
  • It is essential that the sensor plug and cord are disconnected from the alarm case prior to cleaning.
  • If necessary, you can also wipe the alarm case with a soapy, damp cloth and dry thoroughly.
  • Do not use harsh chemicals to clean the sensor and cord.
  • Do not put the sensor and cord in hot water.
  • Do not sterilise the sensor and cord.

7. How should my WetAlert be stored?

The WetAlert sensor cord should ALWAYS be disconnected from the alarm case when the alarm is not in use. This will preserve battery life. The recyclable packaging supplied with your WetAlert alarm has been designed to house your alarm case, sensor cord, progress diary and instructions. Please do not discard the packaging after purchase, as it is a useful way to store the alarm when it is not being used.

BATTERIES

8. How do you know that the batteries need replacing?

The alarm will continually emit a low pitched beeping sound when the sensor cord is connected to the alarm case. This is a standard design feature of the WetAlert alarm advising users that the batteries are low and need replacing.

9. The alarm batteries have run down. How do I replace the batteries?

  1. Unscrew the small screw in the back of the alarm case with a Phillips head screwdriver.
  2. Remove the back of the alarm case.
  3. Remove the 4 old batteries from the battery well by lifting the batteries out with the red ribbon. The 4 old batteries should easily fall into your hand.
  4. Insert the batteries in the battery well as shown in the diagram below.
  5. Once the batteries are inserted, fit the back of the alarm case into position and replace the small screw with the Phillips head screwdriver.


Batteries should ONLY be inserted and replaced by adults. They should never be inserted or replaced by children.

Please follow the battery manufacturer’s guidelines for the safe disposal of old batteries.

For replacement batteries, you will need 4 x 1.5V alkaline batteries (e.g. LR44, AG13, G13, L1154, A76 or KA76).



TROUBLESHOOTING

10. Why does my WetAlert not ‘beep’ sometimes when the sensor cord is disconnected and reconnected quickly to the alarm case?

If the sensor cord is disconnected and reconnected to the alarm case within 30 to 40 seconds, you may not hear the start-up ‘beeps’ or see the light flashing from inside the alarm case. This happens because the computer inside the alarm needs 30 to 40 seconds to check all alarm functions for retesting. In this case, even if the start up ‘beeps’ are not heard, the alarm is ready for use and will work.

11. What if the alarm does not go off when the child wets?

  1. Check to see if the sensor plug is properly inserted into the alarm case.
  2. Place a little water on the sensor when the sensor plug is connected to the alarm case.

If the alarm is activated during this test, the reasons for the alarm not previously working may include:

  • The sensor is not in the right place. Please ensure that the sensor is near the area where the child wets.
  • The child may have learnt to detach the sensor cord from the alarm case when it is activated.
  • Check the batteries (see Question 9).

12. What if the alarm goes off and the child hasn’t wet the bed?

It is possible that the alarm has been activated because the child has been sweating excessively during sleep. If so:

  1. Rearrange the sensor location ensuring it is not in direct contact with the skin.
  2. If possible, reduce the room temperature, or the quantity of bedclothes to avoid the child sweating and setting the alarm off again.

OTHER INFORMATION

13. If the sensor cord gets lost, how do I get another one?

You can order a replacement sensor cord using the Order form on this website or call 1800 33 77 46 to place an order.

14. What is the warranty period for my WetAlert?

The WetAlert comes with twelve (12) months limited warranty from the date of purchase, covering the electronics that are housed in the alarm case and all materials and workmanship only over this period. For further information, please Contact Us.

15. How do we get additional copies of the progress diary and/or instructions leaflet?

Please feel free to print additional copies of the progress diary and instructions leaflet or call 1800 33 77 46.